Privacy Policy


Last updated: August 2025

At Try Zero Ltd (“we”, “our”, “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you shop with us online, subscribe to our marketing, or otherwise interact with us.

1. Information We Collect

When you use our website, we may collect:

  • Account & Contact Details: name, email, phone number, billing/delivery address.

  • Order & Payment Information: items purchased, transaction details (note: card details are processed securely by our payment providers – we do not store them).

  • Marketing Preferences: your choices about receiving updates, offers, and promotions.

  • Technical Data: IP address, browser type, operating system, and browsing behaviour via cookies.

  • Communications: emails, messages, or contact form submissions.

2. How We Use Your Information

We process your data to:

  • Fulfil and deliver your orders.

  • Process secure payments and refunds.

  • Provide customer support.

  • Send updates, promotions, and special offers (if you’ve opted in).

  • Improve our website, shopping experience, and marketing effectiveness.

  • Meet legal, accounting, and tax obligations.

3. Marketing & Communications

  • If you sign up for our newsletter or agree to marketing, we’ll send you offers, product news, and updates.

  • You can opt out anytime by clicking “unsubscribe” in our emails or contacting us directly.

  • We may use tools like Google Analytics, Facebook Pixel, or email marketing platforms to understand customer preferences and improve campaigns.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable site functionality (e.g., shopping basket, account login).

  • Analyse site performance and usage through analytics.

  • Personalise marketing and ads.

When you first visit our site, you’ll see a cookie banner where you can accept, reject, or manage your cookie preferences.

5. Sharing Your Data

We only share your personal data with:

  • Payment providers (e.g., Stripe, PayPal, etc.) to process transactions.

  • Delivery companies (e.g., Royal Mail, couriers) to send your orders.

  • Marketing & analytics tools (e.g., Google Analytics, email platforms).

  • Professional service providers (e.g., IT, accountants, legal advisors).

We never sell your data.

6. Data Security & Storage

  • Your data is stored securely on servers within the UK or EEA.

  • We use encryption, access controls, and secure systems to keep your information safe.

7. Data Retention

  • Order records: kept for 6 years (for tax/legal compliance).

  • Marketing subscriptions: kept until you unsubscribe or withdraw consent.

  • Account details: retained while your account is active.

8. Your Rights

Under UK GDPR, you can request to:

  • Access the data we hold about you.

  • Correct or update inaccurate data.

  • Delete your data (“right to be forgotten”).

  • Restrict or object to certain processing.

  • Withdraw consent (e.g., marketing emails).

  • Request data transfer (portability).

To exercise your rights, email us at help@tryzero.co.uk

9. International Transfers

If we use service providers outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Try Zero Ltd
help@tryzero.co.uk

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.